View and organize tasks with ease
Taking down job details on paper or Excel for every request raised can be time-consuming. With Freshdesk, creating a job with all the relevant information becomes much easier. You can collect information about a customer complaint across many channels, including email, phone chat, and social, into one view. When you create the service task, details such as ‘Description’, ‘Status’, ‘Priority’, ‘Due date’, etc. are added automatically from the customer’s request.