Benefits of using cloud-based work order software
When it comes to field service, the focus should be on solving the customer’s problem. But common inefficiencies and redundancies exist in current systems, such as:
- Having to manually identify and assign the right technicians to jobs
- Too much paperwork when recording information, and inability to see complete customer history
- Poor coordination between dispatch and field teams
Work order management software can help solve a lot of these issues. Here are the reasons why using work order software can help your teams perform much better:
All information in one place
Everything important piece of information related to your work order, customer, and equipment can be viewed in one system. You can also create access controls based on the designation and responsibilities of team members. Work order software eliminates manual systems and unnecessary paperwork increasing your team’s productivity.
Reduce equipment downtime
With work order software your service team and field technicians will be able to co-ordinate the execution of work orders with high efficiency. Technicians will have all the work order & equipment information they’ll need beforehand, making it easier to assess and complete the maintenance work much faster. This helps organizations drastically reduce equipment downtime.
Track asset maintenance in real-time
Technicians and dispatchers can also collaborate and share information seamlessly and provide updates in real-time. Work order software, gives dispatchers the ability to oversee progress of tasks in real-time, and helps service managers carry out effective maintenance management processes. Technicians can also provide valuable information about work progress so dispatchers can take necessary action.
Bring down service costs
Work order software helps organizations streamline their support processes and workflows, improve mobility and logistics and reduce repeat site visit through higher first time fix rates. By getting rid of repetitive tasks and minimizing errors, service companies can reduce their overhead and scale revenue and operations efficiently.