In today’s competitive landscape, manufacturers realize they can no longer differentiate on product and price alone. Customers want more:
- personalized experiences
- fast and reliable support
- self-service options
Due to these growing customer expectations, the ability to provide an impeccable customer experience (CX) has become even harder to achieve.
Read this eBook and learn the 5 customer service practices that need an upgrade to help manufacturers reach their support and field service KPIs, achieve their servitization goals, and grow customer lifetime value.
