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Provide support for all your products without having to maintain multiple helpdesks. Use a single dashboard to keep track of and respond to multiple mailboxes.
Manage multiple brands on a single helpdesk
Manage customer expectations by setting up custom Service Level Agreements (SLAs) that reflect your business priorities and make sure no query goes unanswered.
Use SLAs to set the right expectations
Day Passes let you bring in occasional agents when you need extra sets of hands. You can plan for times when you’re expecting increased ticket volumes and distribute the workload better.
Use day passes to bring on additional help
Empower customers to instantly solve problems on their own using solution articles that answer common queries and facilitate forums where customers can help each other.
Enable customers to help themselves
Collaborate with other teams across the company, and outside, to resolve customer issues much faster with advanced features like Shared Ownership and Team Huddle.
Chat with teammates right on the ticket page
Regardless of where the members of your support team are located, you can provide your customers with seamless experiences by facilitating remote support with Freshdesk.
Delight customers by using their preferred language when sending them automated email notifications. Freshdesk will automatically detect customer’s language.
Manage customer interactions on multiple channelslike email, chat, phone and social media without having to switch between several tools and applications.
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