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IT Service Management
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Freddy AI for cx
Our AI solutions are designed to provide zero-touch resolution
without compromising on the human element.
Freshworks is the only “visionary” on the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center.
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Help customers get answers to questions automatically, engage them with follow up information, and guide them to faster resolution - without ever interacting with a human. Power up your self-service with Freddy AI to uncover a world of zero contact resolution.
Help agents focus on what they are best at - delighting your customers. Remove the busy-work from their daily life and unlock a world of productivity from triaging incoming tickets to offering them response suggestions with Freddy AI to give them their valuable time back.
Relieve your customers of long wait times by providing intelligent and instant resolutions with the help of Freddy AI.
With real-time zero contact resolution, intelligent automation, and agent assistance, you can significantly reduce your Average Handle Time.
Free up your agents' time, increase productivity, and boost their morale by automating the resolution of mundane tasks.
Provide instant resolutions through intelligent self-service automation and create happy customer advocates for your brand.
Save money and reduce support staffing costs as Freddy AI can take care of most of your repetitive tasks.
Deliver scalable, intelligent support across all channels and make your agents more productive.
The only visionary on the Gartner Magic Quadrant, 2020
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Forrester Total Economic Impact study of Freshdesk
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“The bot helps us integrate numerous APIs which can talk to our backend systems and provide smart answers to the users for their problems. It helps us deflect a majority of users’ questions without requiring any agent intervention. Having said that, the bot has not only helped us provide automated smart responses but has also acted as decision-making and action-taking body. It has helped us cut down our agent needs by almost 50%, saving proportional capital, training hours, and office space. :)”
“We were looking for a solution that solves for the right customer experience at scale. With Freshdesk's intuitive helpdesk system and the AI-powered Freddy bot platform, with Freshdesk's agility and Freddy's ability to deliver context across functions, PhonePe had found a winner.”
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