Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
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AI-powered Assist Bots to help you build
high-performance support teams.
Ensure consistent responses and faster ticket resolution. Save time for both your agents and customers with Freddy Assist Bot.
Make your agents’ lives easier by enabling them to provide quality and consistent support, faster. Faster resolutions improve customer satisfaction.
Happy agents and happier customers. It’s a win-win situation.
Create conversational flows with the no-code builder to set up self-serve modules for your agents.
Set up guides rich with next-best-actions and intelligent recommendations in every conversation to help solve complex customer issues faster.
Map flows to relevant agent-groups for focused assistance.
Let the agents in the Billing group only see flows related to financing and payments.
Let your agents initiate the bot flows within Freshconnect to deliver consistent and instant responses, providing excellent end-user experiences.
Freddy lets your agents choose to trigger the Assist Bot specific to the channel of support they’re handling.
Equip your agents with the right information, at all times, to increase efficiency and productivity.
Suggest actions and provide the right information to drive first-call resolutions.
Bring new agents up to speed with less human effort and avoid the agony of training against deadlines.
“The bot helps us integrate numerous APIs which can talk to our backend systems and provide smart answers to the users for their problems. It helps us deflect a majority of users’ questions without requiring any agent intervention. Having said that, the bot has not only helped us provide automated smart responses but has also acted as decision-making and action-taking body. It has helped us cut down our agent needs by almost 50%, saving proportional capital, training hours, and office space. :)”
“We were looking for a solution that solves for the right customer experience at scale. With Freshdesk's intuitive helpdesk system and the AI-powered Freddy bot platform, with Freshdesk's agility and Freddy's ability to deliver context across functions, PhonePe had found a winner.”
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