The customer-for-life software suite
By Use Case
Our AI solutions are designed to provide zero-touch resolution
without compromising on the human element.
It's easy to deflect questions from customers by recommending help articles. But it takes effort to engage with customers with intelligence and empathy. Don’t just solve for deflection. Solve for engagement and retention.
Freddy Answer Bot delivers instant and precise answers to your customer's questions resulting in faster resolutions and happier customers. But it doesn’t stop with deflection.
It follows up the answers with intent-based bot conversations to engage and delight customers.
Support agents perform repetitive actions like sorting through incoming queries, or just replying to frequently asked questions every day. Take these mundane tasks away from them; Give them their valuable time back to let them focus on what they are best at - delighting your customers.
Categorizing, prioritizing, and routing incoming tickets is no longer a tedious chore!
Agents are always under pressure to respond to customers faster. In most cases, they have to choose the tickets to work on or browse through the contents of the knowledge base or canned responses while responding to customers. It's essential to keep these time-consuming, sophisticated menial tasks away from the agents.
Solution Suggester recognizes a customer query and suggests the most fitting solution articles to your agents for faster resolution.
Agents no longer have to search through a laundry list of solution articles in the knowledge base before replying to a customer.
Social Signals scans each tweet mentioning you, identifies customers that need help, and alerts your agents in Freshdesk to respond immediately.
Customer tweets requesting urgent help will no longer get lost in a sea of your everyday mentions!
Thank You Detector determines whether a customer response to a Closed or Resolved ticket is a genuine question or an expression of gratitude.
The days of a ticket reopening just because a customer thanked you are now long gone!
“We were looking for a solution that solves for the right customer experience at scale. With Freshdesk's intuitive Helpdesk system and the AI-powered Freddy bot platform, with Freshdesk's agility and Freddy's ability to deliver context across functions, PhonePe had found a winner.”
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