Go beyond deflection. Delight your customers.

It's easy to deflect questions from customers by recommending help articles. But it takes effort to engage with customers with intelligence and empathy. Don’t just solve for deflection. Solve for engagement and retention.

Answer Bot

Answer Bot delivers instant and precise answers to your customer's questions resulting in faster resolutions and happier customers. But it doesn’t stop with deflection.

 

It follows up the answers with intent-based bot conversations to engage and delight customers.

 

 

 

 

 

Banish tedious tasks. Empower your support team.

Support agents perform repetitive actions like sorting through incoming queries, or just replying to frequently asked questions every day. Take these mundane tasks away from them; Give them their valuable time back to let them focus on what they are best at - delighting your customers.

Ticket Field Suggester
Ticket Field Suggester learns from your past tickets to automatically suggest fields for new tickets.

 

Categorizing, prioritizing, and routing incoming tickets is no longer a tedious chore!

 

Extract signal from noise. Sit back, relax, resolve.

Agents are always under pressure to respond to customers faster. In most cases, they have to choose the tickets to work on or browse through the contents of the knowledge base or canned responses while responding to customers. It's essential to keep these time-consuming, sophisticated mental tasks away from the agents.

Solution Suggester

Solutions Suggester recognizes a customer query and suggests the most fitting solution articles to your agents for faster resolution. 

 

Agents no longer have to search through a laundry list of solution articles in the knowledge base before replying to a customer.

 
Social Signals

Social Signals scans each tweet mentioning you, identifies customers that need help, and alerts your agents in Freshdesk to respond immediately.

 

Customer tweets requesting urgent help will no longer get lost in a sea of your everyday mentions!

 
Thank You Detector

Thank You Detector determines whether a customer response to a Closed or Resolved ticket is a genuine question or an expression of gratitude.

 

The days of a ticket reopening just because a customer thanked you are now long gone!

 

Why our customers love Freddy