Automatically convert all emails from your customers to tickets and respond to them faster. Never miss another email in the clutter.
Use Freshdesk’s built-in reports to track team performance, customer satisfaction and identify your biggest bottlenecks.
Connect with your customers from anywhere. Convert Facebook posts and Tweets into tickets and respond to them right from your helpdesk.
Automate the ticket assignment process and say goodbye to repetitive chores.
Integrate everything your support team needs into your helpdesk - from payment management to translations and much more.
Your customers need not wait every time they need a query answered. Help your customers, help themselves by setting up a Knowledge base.