Support conversations made better with context
Chat with your teams, and collaborate easily across organizations using the Freshconnect integration to solve problems faster
In-app chats are linked to the respective tickets so everyone is on the same page and you don’t have to copy-paste the details.
Add people from other teams or organizations (including third-party partners) to the discussion at no extra cost.
Stay up-to-date with live notifications to inform you of the most important updates to your tickets and conversations
Invite third-party partners, or colleagues from other teams to collaborate and solve the customer’s problem faster without paying extra
Stop switching between email, hangouts, and slack to get answers for the customer. Chat right next to the tickets and retain context.
People you invite can only see the ticket you’ve invited them to. They cannot access others parts of the helpdesk.