Freshworks recognized as a 'Visionary' in the 2020 CRM CEC Gartner Magic Quadrant. Details here
Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
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Delight customers by anticipating frustrations. Meet them proactively when and where they need help.
Freshdesk’s frustration detector signals your agents when customers run into problems on your website or shopping cart. Automatically surface the Freshdesk help widget and meet customers in the moment to turn a bad experience into a moment of delight.
Freshdesk + Freshsuccess gives you a customer health score for early warning of impending churn so you can take preventive action proactively. Get a heads up when cross-sell or upsell opportunities present themselves and enable your support team to drive top-line revenue.
Avoid unnecessary back and forth by giving agents complete context about customer frustrations and issues
Spot an increase in tickets for a specific issue so you can proactively help customers before they make their way to social media or review sites
Retain more customers and increase upsell/cross-sell by leveraging leading indicators of product usage your customer data
Analyze behavior patterns of your customers, and proactively recommend personalized solutions to increase happy customers
Identify happy customers based on health scores, product usage, and more. Turn them into long-term advocates that are happy to serve as case studies or references for your business
Reduce ticket volume and enable agents to offer timely help by providing automated assistance to customers before they even have a chance to report their issue
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