The COVID-19 pandemic has pushed us to reinvent our daily work-life routine, and many of us are now working from home instead of going into the office. Running a remote customer service operation is now a critical need for many organizations, but for a team that is used to the close physical proximity of the office, it also presents several collaboration challenges. Contact center staff can no longer simply tap on their co-worker’s shoulder for tips. Supervisors can no longer walk the halls to see how their teams are doing, and new agents are unable to shadow a senior agent to learn their role. To make things a little easier, and more productive, Freshdesk has put together a work-from-home checklist to help your organization go remote.

download checklist