Freddy AI for CX
AI-powered CX automation suite to deliver effortless customer experiences.
By Use Case
FRESHMARKETER - FRESHDESK INTEGRATION
Integrate Freshdesk with Freshmarketer to see where your customers run into problems and solve them faster
Freshmarketer records your customer’s activity on your support portal and website. By integrating with Freshdesk, your support agents will be able to see where your customers are facing problems on your website/support portal.
HOW DOES THE FRESHDESK + FRESHMARKETER INTEGRATION HELP YOUR CUSTOMER SUPPORT TEAM?
Get complete visibility into the exact chain of events that occur before a customer raises a ticket. See which knowledge base articles customers have read, and the solutions they’ve tried. Tailor responses depending on the browsers they use and the part of the world they are from.
View all the user sessions related to the ticket
Get customer details like which browser, and where your customers are from.
Check out the activity in the pages they’ve visited
You no longer have to ask a customer multiple questions to get to the bottom of the issue. You’ll now know where exactly the bottlenecks are.
Answer your customers' questions in the first interaction. Session replay reduces the number of interactions and helps you solve problems faster.
Freshmarketer’s Dynamic Heatmaps helps you track every click and scroll of your visitors to know what they hit and what they miss.
Give proactive support a spin today, and reinvent how your team does customer support!
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