Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
FRESHMARKETER - FRESHDESK INTEGRATION
Replay the most recent actions of your customers on your website and understand what problems they’re facing.
Freshmarketer’s session replay records your customers’ activity on your support portal and website. When your customers face a problem there, your agents can see what they’re talking about and immediately offer help — without having to ask for screenshots, GIFs, or screen recordings.
HOW DOES THE FRESHDESK + FRESHMARKETER INTEGRATION HELP YOUR CUSTOMER SUPPORT TEAM?
When your customers reach out for help, your agents will know which browsers and operating systems your customers use. Your agents will know the exact chain of events, including where your customers faced the issue, which knowledge base articles they read, and what solutions they’ve tried out. Your agents can now support your customers with fewer questions, and faster, relevant answers.
View all recent sessions related to the ticket.
Get customer details like which browsers they use and where they’re from.
Review your customer activity on all the pages they visited.
You don’t have to ask multiple questions to understand your customers. You’ll now know what problems they’re facing with session replay.
With relevant information about your customers, ask fewer questions and, instead, solve their problems faster.
With Freshmarketer’s Dynamic Heatmaps, you can track your customers through every single click and know what they hit and what they missed.
Give proactive support a spin today, and reinvent how your team does customer support!
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