For your customers
For your employees
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
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Zoho Freshworks Comparison
Freshworks beats Zoho in enabling businesses to create delightful customer experiences across channels with intuitive and flexible solutions.
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15-day free trial
2021 Gartner Magic Quadrant
Forbes Cloud 100
G2 Momentum Leader Spring 2021
Gartner Peerinsights Customers' Choice
While Zoho One enables you to offer customer support across multiple channels, it does not have unified capabilities for conversation routing, self-service, or reporting across channels as Freshdesk Omnichannel does.
Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.
Give agents more context and automation to proactively understand customer needs and offer the next-best-action.
Achieve speed in delivering remarkable customer service. Our customers realize service productivity gains in under 3 months, and innovate faster with the NEO platform.
Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time.
Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.
Unlike Zoho Desk, Freshdesk also offers complete flexibility with dashboards. This way, you can stay on top of metrics that matter the most to you and your team.
Explore Freshdesk Support Desk
Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support. Launch AI-powered chatbots to easily guide customers in solving their questions.
Zoho Chat doesn’t allow you to support a global customer base — there’s no way to help customers during offline hours or offer multilingual support. However, Freshdesk Messaging does.
Explore Freshdesk Messaging
Freshdesk Contact Center
Have more effective phone conversations and connect customers to the right expert, from the beginning.
Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.
Explore Freshdesk Contact Center
Field Service Management
Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road.
Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.
Explore Freshdesk Field Service Management
No steep learning curve. No hidden prices. No unreliable customer service.
Our intuitive in-built onboarding process enables you to deploy in minutes.
What you see is what you get. No hidden charges or under-the-belt add-ons.
Our team of experts are available to help you around the clock.
“We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.”
Start your 21-day free trial. No credit card required. No strings attached.
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