FUNCTION
Zoho Desk
Trial period

21-day free tiral

15-day free trial

Agents on free plan

Unlimited agents

3 agents

Email Integration

Multichannel communication

Scenario Automations

X

Website Integration

X

Social Signals

X

Search Functionality

X

Omnichannel & Multilingual bots

X

Bring Your Own Carrier

X

Conferencing

X

HIPAA Compliant

X

Recommended by leading industry experts

Freshdesk Omnichannel: The one solution that caters to all your support needs

While Zoho One enables you to offer customer support across multiple channels, it does not have unified capabilities for conversation routing, self-service, or reporting across channels as Freshdesk Omnichannel does.

Delight customers effortlessly

Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.

Make every agent a customer champion

Give agents more context and automation to proactively understand customer needs and offer the next-best-action.

Skyrocket the speed of service

Achieve speed in delivering remarkable customer service. Our customers realize service productivity gains in under 3 months, and innovate faster with the NEO platform.

Freshdesk Support Desk

Customer and agent delight made easy

Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time. 

Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.

Unlike Zoho Desk, Freshdesk also offers complete flexibility with dashboards. This way, you can stay on top of metrics that matter the most to you and your team.

 

Freshdesk Messaging

Connect on channels that customers love

Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support. Launch AI-powered chatbots to easily guide customers in solving their questions.

Zoho Chat doesn’t allow you to support a global customer base — there’s no way to help customers during offline hours or offer multilingual support. However, Freshdesk Messaging does.

 

 

Freshdesk Contact Center

Answer support calls effortlessly

Have more effective phone conversations and connect customers to the right expert, from the beginning.

Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.

 

Field Service Management

Empower fields agents to offer assistance with ease

Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road.

Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.

 

More reasons to trust Freshworks

No steep learning curve. No hidden prices. No unreliable customer service.

Go live in no time

Our intuitive in-built onboarding process enables you to deploy in minutes.

Transparent pricing

What you see is what you get. No hidden charges or under-the-belt add-ons.

Support at every step

Our team of experts are available to help you around the clock.

Why customers love Freshdesk

Start today, and enjoy our free trial.

Start your 21-day free trial. No credit card required. No strings attached.