50,000+ customers trust us

Deliver consistently excellent field service experiences

Build customer trust and loyalty by improving the speed, consistency, and efficiency of your field service operations.

Omnichannel customer engagement

Engage with customers via their preferred channels, set up appointments, and build better customer relationships with an omnichannel brand presence.

Empower your field teams

Expand your service coverage area, improve field team response time, and provide the tools your team needs to resolve queries efficiently.

Save time and resources

Use no-code bots to simplify complex workflows, and respond to customers for faster service task resolutions and happier customers.

Reduce downtime with efficient scheduling

A powerful Scheduling Dashboard makes managing appointments, balancing workloads, and responding to emergencies easy — saving time and improving efficiency.

 

 

Intelligently engage with customers using bots 

Use Freddy AI to interact with customers, respond to queries, and set up appointments automatically — saving you from repetitive tasks while reducing cost and time.

 

Chatbot Screenshots Chatbot Screenshots

Stay connected with iOS and Android apps

Enable field employees to access customer information even when offline and deliver customer service anywhere.

 

With Freshdesk's iOS and Android apps, field employees can:

  • Plan and monitor their schedules
  • Contact customers and navigate to appointments
  • Provide live updates from the field
  • Track time spent working on service tasks
  • Collect customer signatures
Android and iOS apps Android and iOS apps

Everything you need to deliver stellar field service

24x7 Support

Included on all plans, our support team is available anytime to solve your issues and help your team get back on track supporting customers.

Connect all your tools

With over 600 apps for Freshdesk, connect your CRM, OMS, billing or invoicing solutions, and handle all service transactions from one place.

Transparent pricing

Simple, uncomplicated pricing with no hidden fees or charges. Available on all paid plans of Freshdesk and Freshdesk Omnichannel.

Recommended by leading industry experts

Frequesntly Asked Questions on FSM

 

What is meant by FSM?

Field Service Management, or FSM, is a mode of organising and optimising operations performed outside of the office. Some examples of field services are consultations, sales, repair and maintenance, customer support, regular inspections etc.

Why is field service management important?

Field service management software helps in automating lots of repetitive tasks, like scheduling, sending out reminders, issuing work orders, and much more. A field service service management software helps in reducing the risk of human error, aiding in the elimination of mistakes that could be costly for businesses.

What is field service management software?

A technological solution designed to help in controlling the organisational duties by automating certain tasks along with providing remote access to the office, real-time updates, customer insights, and many other tools is known as an FSM software or a Field Service Management Software.

Why to choose Field Service Management Software by freshdesk?

Freshdesk's field service management software helps in delivering excellent field service experiences by reducing downtime with efficient scheduling, intelligently engaging with customers using bots, helping in staying connected with iOS and Android apps etc.