For your customers
For your employees
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
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A seamless end-to-end solution with all the capabilities you need to help your customers.
Build customer trust and loyalty by improving the speed, consistency, and efficiency of your field service operations.
Engage with customers via their preferred channels, set up appointments, and build better customer relationships with an omnichannel brand presence.
Expand your service coverage area, improve field team response time, and provide the tools your team needs to resolve queries efficiently.
Use no-code bots to simplify complex workflows, and respond to customers for faster service task resolutions and happier customers.
A powerful Scheduling Dashboard makes managing appointments, balancing workloads, and responding to emergencies easy — saving time and improving efficiency.
Use Freddy AI to interact with customers, respond to queries, and set up appointments automatically — saving you from repetitive tasks while reducing cost and time.
Live Map View helps keep an eye on issues in the field and enables smarter decision — making when dispatching technicians.
Enable field employees to access customer information even when offline and deliver customer service anywhere.
With Freshdesk's iOS and Android apps, field employees can:
Included on all plans, our support team is available anytime to solve your issues and help your team get back on track supporting customers.
With over 600 apps for Freshdesk, connect your CRM, OMS, billing or invoicing solutions, and handle all service transactions from one place.
Simple, uncomplicated pricing with no hidden fees or charges. Available on all paid plans of Freshdesk and Freshdesk Omnichannel.
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G2 Momentum Leader Spring 2021
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