Over 40,000 customers trust us

Deliver consistently excellent field service experiences

Build customer trust and loyalty by improving the speed, consistency, and efficiency of your field service operations.

Omnichannel customer engagement

Engage with customers via their preferred channels, set up appointments, and build better customer relationships with an omnichannel brand presence.

Empower your field teams

Expand your service coverage area, improve field team response time, and provide the tools your team needs to resolve queries efficiently.

Save time and resources

Use no-code bots to simplify complex workflows, and respond to customers for faster service task resolutions and happier customers.

Accelerate and optimize service delivery

A single intuitive interface makes it easier to manage conversations across channels and enables quick and efficient resolutions — in the helpdesk as well as in the field.

 

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Reduce downtime with efficient scheduling

A powerful Scheduling Dashboard makes managing appointments, balancing workloads, and responding to emergencies easy — saving time and improving efficiency.

 

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Intelligently engage with customers using bots 

Use Freddy AI to interact with customers, respond to queries, and set up appointments automatically — saving you from repetitive tasks while reducing cost and time.

 

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Coming Soon

Track your team and service status in real-time

Live Map View helps keep an eye on issues in the field and enables smarter decision — making when dispatching technicians.

Stay connected with iOS and Android apps

Enable field employees to access customer information even when offline and deliver customer service anywhere.

 

With Freshdesk's iOS and Android apps, field employees can:

  • Plan and monitor their schedules
  • Contact customers and navigate to appointments
  • Provide live updates from the field
  • Track time spent working on service tasks
  • Collect customer signatures

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Everything you need to deliver stellar field service

24x7 Support

Included on all plans, our support team is available anytime to solve your issues and help your team get back on track supporting customers.

Connect all your tools

With over 600 apps for Freshdesk, connect your CRM, OMS, billing or invoicing solutions, and handle all service transactions from one place.

Transparent pricing

Simple, uncomplicated pricing with no hidden fees or charges. Available on all paid plans of Freshdesk and Freshdesk Omnichannel.

Rated best in the industry by experts