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A seamless end-to-end solution with all the capabilities you need to help your customers.
Build customer trust and loyalty by improving the speed, consistency, and efficiency of your field service operations.
Engage with customers via their preferred channels, set up appointments, and build better customer relationships with an omnichannel brand presence.
Expand your service coverage area, improve field team response time, and provide the tools your team needs to resolve queries efficiently.
Use no-code bots to simplify complex workflows, and respond to customers for faster service task resolutions and happier customers.
A powerful Scheduling Dashboard makes managing appointments, balancing workloads, and responding to emergencies easy — saving time and improving efficiency.
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Use Freddy AI to interact with customers, respond to queries, and set up appointments automatically — saving you from repetitive tasks while reducing cost and time.
Enable field employees to access customer information even when offline and deliver customer service anywhere.
With Freshdesk's iOS and Android apps, field employees can:
Included on all plans, our support team is available anytime to solve your issues and help your team get back on track supporting customers.
With over 600 apps for Freshdesk, connect your CRM, OMS, billing or invoicing solutions, and handle all service transactions from one place.
Simple, uncomplicated pricing with no hidden fees or charges. Available on all paid plans of Freshdesk and Freshdesk Omnichannel.
2021 Gartner Magic Quadrant
G2 Momentum Leader
Finances Online 2022 Q1 Award
Capterra Shortlist 2022
Field Service Management, or FSM, is a mode of organising and optimising operations performed outside of the office. Some examples of field services are consultations, sales, repair and maintenance, customer support, regular inspections etc.
Field service management software helps in automating lots of repetitive tasks, like scheduling, sending out reminders, issuing work orders, and much more. A field service service management software helps in reducing the risk of human error, aiding in the elimination of mistakes that could be costly for businesses.
A technological solution designed to help in controlling the organisational duties by automating certain tasks along with providing remote access to the office, real-time updates, customer insights, and many other tools is known as an FSM software or a Field Service Management Software.
Freshdesk's field service management software helps in delivering excellent field service experiences by reducing downtime with efficient scheduling, intelligently engaging with customers using bots, helping in staying connected with iOS and Android apps etc.
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