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Field service management (FSM) software refers to the business application that enables field service managers (also known as dispatchers or field supervisors) to receive service requests from customers, dispatch field technicians to diagnose problems and service issues at the customer's location.

With FSM software, support teams can identify the tools needed to solve problems, perform scheduling and route optimization so that there is a reduction in wastage of time and transportation cost, and track customer satisfaction levels by documenting feedback from customers for the service tasks performed.