Freddy AI for CX
AI-powered CX automation suite to deliver effortless customer experiences.
By Use Case
Back to Glossary
Historical data refers to the interaction history that exists between your organization and any customer. This data can be consolidated at an organization level and used to forecast the workload for support teams. Historical data can be comprised of various data points such as:
This data can help determine the quality of service your team delivers, or set price points in case you charge for support.
Unlimited Agents. No strings attached. No credit card required
Sorry, our deep-dive didn’t help. Please try a different search term.