Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
Odwiedzasz Freshdesk.com z Polski? Odwiedź naszą polską stronę internetową, aby zobaczyć istotne informacje o naszych produktach, cenach i wydarzeniach w Polsce!
Back to Glossary
Known as one of the key performance indicators (KPIs), the reschedule ratio is the number of tasks rescheduled to the total number of tasks. Field Service Providers monitor this metric to judge the quality of their service and to estimate costs incurred by their business in providing field service.
The higher the reschedule ratio, the greater it costs the company to provide field service.
Unlimited Agents. No strings attached. No credit card required
Sorry, our deep-dive didn’t help. Please try a different search term.