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In Freshdesk, a service task with the "resolved" status is in the pre-final stage of the service task lifecycle. It indicates that the customer’s problem has been solved, according to the field technician. Normally, field service solutions have automation rules to close resolved tasks after a specific time period.
If the customer is not happy with the resolution, they can reply to the parent ticket and the status of the task can be automatically changed to ‘open’ again.
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