Freddy AI for CX
AI-powered CX automation suite to deliver effortless customer experiences.
By Use Case
Back to Glossary
Also known as Calendar or Dispatch Console.
The Scheduling Dashboard is useful in managing appointments, balancing workloads, and monitoring activity across field teams and service groups. In Freshdesk, the scheduling dashboard displays
The entire workload of your field teams by day, week or month
The list of appointments assigned to each field technician and any clashes in scheduling
The length of each appointment assigned to technicians
This makes assigning tasks, booking appointments, and balancing workloads between teams easier and more efficient.
Unlimited Agents. No strings attached. No credit card required
Sorry, our deep-dive didn’t help. Please try a different search term.