Freddy AI for CX
AI-powered CX automation suite to deliver effortless customer experiences.
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Also known as appointment, incident, case, job, or work order.
At the core of Freshdesk's Field Service Management (FSM) application are Service Tasks. It documents the work that needs to be done by a field technician including customer's details, service location, appointment time and asset information (if applicable).
Freshdesk agents or field service managers can create service tasks off an existing ticket.
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