Freddy AI for CX
Deliver effortless customer experiences with Freddy AI.
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
Back to Glossary
Task status is a ticket field on Freshdesk that helps agents and field technicians to track the progress of a service task through its lifecycle.
Every service task that is created is marked as ‘open’ by default. The other default statuses of a service task are ‘resolved’, ‘pending’, and ‘closed’. A service task's status explains whether the customer’s problem is solved, and if not, why.
In Freshdesk, companies can also create custom statuses based on their industry/processes. For example, an e-commerce company can have a custom status for ‘Replacement requested’ or ‘Returns picked up’
Unlimited Agents. No strings attached. No credit card required
Sorry, our deep-dive didn’t help. Please try a different search term.