Task Status

Task status is a ticket field on Freshdesk that helps agents and field technicians to track the progress of a service task through its lifecycle.

Every service task that is created is marked as ‘open’ by default. The other default statuses of a service task are ‘resolved’, ‘pending’, and ‘closed’. A service task's status explains whether the customer’s problem is solved, and if not, why.

In Freshdesk, companies can also create custom statuses based on their industry/processes. For example, an e-commerce company can have a custom status for ‘Replacement requested’ or ‘Returns picked up’