Freddy AI for CX
AI-powered CX automation suite to deliver effortless customer experiences.
By Use Case
Back to Glossary
It makes sense to keep track of how much time is spent supporting a customer. If customers are being charged based on the time spent supporting them, the need to track time spent is critical. Even if that sin;t the case, keeping a log of how much time agents spend on a ticket, and what they did in that time provides deeper visibility into the team's performance.
All the time entries listed for a specific ticket or a service task is called a Time Log in Freshdesk.
With in-built Start/Stop timers, Freshdesk silently keeps track of the time you spend on each ticket or service task. When it’s time to invoice your clients, Freshdesk has a Time Sheet ready with all the details of your work.
Unlimited Agents. No strings attached. No credit card required
Sorry, our deep-dive didn’t help. Please try a different search term.