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Keeping track of the time spent on each ticket and service task helps you generate timesheets and invoice your clients. Freshdesk's Time Sheet Summary lets you generate and analyze the time spent by your field technicians at service locations by filtering - based on customers, groups of customers, and your service groups - so that you can understand where the working hours are going.

Time Sheet Summary is also useful in keeping track of your billable hours and ensuring that they rise steadily.