Convenience at your fingertips


Manage your appointment schedule, access customer data, and navigate to the service location — all just one tap away. 

Provide field service updates in real-time


Take photos, add notes, update checklists, and upload data in real-time to the helpdesk with the Freshdesk mobile app. Ensure everyone is on the same page for easier collaboration on service tasks.

Get customer signatures

 

Get customers to sign off once tasks are resolved satisfactorily, so field technicians are incentivized to deliver stellar service.

Offline Availability


Track service activity even when offline, including contact information, accessing service tasks, and more.

Track productive time in the field


Log the time spent working on customer requests. Integrate with your billing or invoicing software to convert billable hours to invoices with one click.

Empower your technicians to do more, anywhere

Increase service coverage area

Offline availability ensures field technicians provide service even in remote service locations without network connectivity

Live technician tracking

Track technicians in real-time. Make smarter decisions when dispatching technicians to ensure faster responses.

Drop-a-pin capability 

Use Freshdesk's geotagging ability to ensure addresses are accurately mapped to prevent misdirections and accidental reroutes.