Freddy AI for CX
Deliver effortless customer experiences with Freddy AI.
By Use Case
Field Service Management
All the information and features you need to deliver stellar field service, made available anywhere
Manage your appointment schedule, access customer data, and navigate to the service location — all just one tap away.
Take photos, add notes, update checklists, and upload data in real-time to the helpdesk with the Freshdesk mobile app. Ensure everyone is on the same page for easier collaboration on service tasks.
Get customers to sign off once tasks are resolved satisfactorily, so field technicians are incentivized to deliver stellar service.
Track service activity even when offline, including contact information, accessing service tasks, and more.
Log the time spent working on customer requests. Integrate with your billing or invoicing software to convert billable hours to invoices with one click.
Offline availability ensures field technicians provide service even in remote service locations without network connectivity
Track technicians in real-time. Make smarter decisions when dispatching technicians to ensure faster responses.
Use Freshdesk's geotagging ability to ensure addresses are accurately mapped to prevent misdirections and accidental reroutes.
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