Freshdesk Wins Four Customer Support Software Awards by FinancesOnline

Year after year, the Freshdesk team works hard to ensure that we are consistently  improving the UI, adding new features, and building new integrations that will enable businesses of all sizes to deliver moments of wow to customers. 2018 was an incredible year for us, with various awards being conferred on Freshdesk, including 2018 Best Help Desk, 2018 Supreme Software, 2018 Expert’s Choice, and 2018 Great User Experience by FinancesOnline.

Best Help Desk Award for 2018

2018 Best Help Desk award showcases Freshdesk as the top software in its category, as tested and agreed upon by experts. Freshdesk is recognized for its powerful ticketing features that enables businesses to provide great customer support. Some of the key features include:

  • Collaboration
  • Automations and artificial intelligence (AI)
  • Proactive support
  • Tight integrations

Supreme Software Award for 2018

2018 Supreme Software award conveys how Freshdesk is a top B2B product, well-known for its quality of service. The award also highlights the deep understanding that Freshdesk has about the integral role of customer support in all businesses, and the looming challenges that have to be tackled. This showcases Freshdesk’s goal to provide a software that helps businesses achieve their customer support goals, thereby establishing itself as a thought leader in the customer support industry.

Expert’s Choice Award for 2018

2018 Expert’s Choice award positions Freshdesk as a product and company that knows precisely what its customers need. This means that Freshdesk goes the extra mile to deliver exceptional software solution for SMBs and enterprises. For example, with Freshdesk, it is easy to organize support tickets from multiple channels. Private notes allow for internal communication and collaboration between support agents and other teams. Additionally, Freshdesk’s smart automations improves agent productivity,  in turn helping businesses deliver great customer experience.

Great User Experience Award for 2018

2018 Great User Experience award positions Freshdesk as a product that offers an exceptionally good experience for the user, from start to end. Customers are happy with the ease with which Freshdesk can be set up,  and it takes no more than a week to master all the advanced features offered by the helpdesk. Pricing is also one of the factors that was considered. Freshdesk is well known for its transparent pricing plans, starting with a free plan for up to 3 agents and paid plans starting at $ 19. It also supports global features in 26 languages, enabling businesses to provide local support.

A Word of Thanks

We’d like to thank FinancesOnline for recognizing us as the #1 helpdesk software of 2018. This honour would not have been possible without the constant feedback and encouragement from our customers. Our vision has always focussed on ensuring that businesses are able to deliver support that delights customers, and has them coming back for more.

If you are thinking about switching to a new helpdesk or would like to know how Freshdesk can help address your customer support challenges, drop us a line in the comments. We’ll be happy to chat with you. 

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