Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
G SUITE AND FRESHDESK
Simplify your workflow with G Suite Apps linked to your Freshdesk. Try it for free now and watch your support agents become more productive.
Manage support with Freshdesk, chat on Hangouts and break language barriers with Translate. Provide personalized customer support.
Share self-help videos and how-to guides easily from Google Drive. Get bug reports, crash dumps and error files from customers without worrying about file sizes.
Schedule meetings, get automatic reminders and avoid conflicting appointments easily with the Google Calendar integration for Freshdesk.
Freshdesk is a premium partner in the Google partner program
Integrate with Google Apps for Work and use Google's Single Sign On to login to your helpdesk easily. No need to remember yet another user ID and password.
Some customer problems cannot be solved just over Gmail. Create manuals, how-to docs, tutorial videos and more, and share them easily over Google Drive.
Want to make customer support more personal? One click from your helpdesk and you can get on a live HD video call with your customer.
Customer contact data is synced across your support team’s Google Accounts with the helpdesk so you never have to worry about losing them.
Emails tend to bounce around a lot before landing in an agent's inbox. Get complete context and all previous messages, and solve customer issues better.
Narrow down exactly what your customers are looking for and provide customized solutions with the Freshdesk-Google Analytics integration.
With Google Translate powering your helpdesk, you can convert the helpdesk and incoming queries to your favorite language, and respond accordingly.
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