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Customer support isn’t a job for just one person. You might have answers ready for common support questions, but the complex questions often need inputs from multiple teams. Getting everyone on board to fix an issue quickly is not an easy task. And if these conversations are spread across multiple tools, it can only get worse. All of these hurdles will only delay the resolution that your customer’s looking for and make them feel more frustrated than when they got in touch.
With the Freshdesk-Hangouts Chat integration, you can stay notified of updates on your Freshdesk tickets right within Hangouts Chat. The Freshdesk bot will be a central place for you to quickly access and monitor tickets that you’re working on. You can keep track of replies to tickets, notes added, system updates and status changes right where all your team’s conversations are happening!
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