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Configure helpdesk automations for repetitive tasks to save time and work efficiently
Perform routine sets of multiple actions you usually execute manually on tickets, in a single click by saving Scenarios.
Create pre-set answers with placeholders to respond to repetitive questions faster without compromising on that personal touch in your support.
Save time on creating tickets by creating templates with the right form fields for different types of issues and pre-filling them with basic information.
Use keyboard shortcuts to easily navigate around the portal, as well as assign, close and delete tickets for faster work.
Use bulk actions to assign, send replies, change ticket properties and add tags on multiple tickets in a single click.
Filter out the tickets you want to work on and save applied filters as a custom view which can be loaded again at any time.
Give proactive support a spin today, and reinvent how your team does customer support!
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