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Use preset replies in Freshdesk to quickly respond to customer queries
Respond to common questions faster by inserting canned responses in one click, without spending time typing manual replies.
Use dynamic placeholders, rich text formatting and inline images to personalise your replies and avoid sounding mechanical.
Create personal canned responses, organize them into folders and share with fellow agents for consistency and efficiency in handling common tickets.
Set up further automations for multiple actions to be be triggered in specific scenarios as required.
Change ticket properties, add tags and send bulk replies on multiple tickets at once using Bulk Actions.
Spend less time creating new tickets by saving ticket templates with the right ticket fields for different kinds of issues.
Give proactive support a spin today, and reinvent how your team does customer support!
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