Automate routine replies

Respond to common questions faster by inserting canned responses in one click, without spending time typing manual replies.

Canned responses for quicker replies

Personalize your responses

Use dynamic placeholders, rich text formatting and inline images to personalise your replies and avoid sounding mechanical.

Personalized replies with place holders

Build a repository of responses

Create personal canned responses, organize them into folders and share with fellow agents for consistency and efficiency in handling common tickets.

Canned response repository

Get through your tickets faster

Automate entire workflows

Set up further automations for multiple actions to be be triggered in specific scenarios as required.

Execute actions on multiple tickets

Change ticket properties, add tags and send bulk replies on multiple tickets at once using Bulk Actions.

Create ticket templates

Spend less time creating new tickets by saving ticket templates with the right ticket fields for different kinds of issues.