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Keep customers informed with ease
Pick the events you want to be notified of - on your desktop, mobile, or in your inbox - and mute the rest.
Spend less time on replies by creating templates for your notification emails. Automatically greet customers by their first names or send them personalized links to check their ticket statuses.
Customize your automated email notifications and dynamically reply to customers in languages they prefer.
We support over 30 languages
Configure auto-responders in email notifications to automatically update your customers of any change in the status of their ticket.
Get instant alerts about important activity even when you’re working on other tabs or windows.
Enable notifications on the Freshdesk mobile app so you don’t miss updates while you’re away.
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