See smart notifications for new tickets, customer responses and more right within your helpdesk. Quickly open them from the notification center and start working on them right away.
Keep an eye on the notifications that really matter by choosing exactly what you want to be notified for. You can mute the rest so you’re not inundated with updates.
Get notified even outside your helpdesk with email notifications. Reply to tickets right there and stay on top of high priority issues efficiently.
Configure auto-responders in email notifications to update your customers when you receive their ticket.
Get alerts about important activity even when you’re working on other tabs or windows.
Enable notifications on the Freshdesk mobile app so you don’t miss updates while you’re away.