Assign and prioritize tickets effortlessly

Create workflows based on keywords and ticket properties to automatically assign and escalate tickets to the right agents or groups based on impact and urgency.

Dispatcher automations

Automate routine tasks

Set up automations to manage routine tasks like following up on pending responses or escalating overdue tickets to a supervisor.

Observer automations

Respond faster to critical events

Define trigger-based automations for events that require immediate reactions and for tasks like sending out alerts or modifying priorities in real time.

Supervisor Automations

Simplify manual effort

Canned responses

Ensure quick, consistent responses to common questions by creating and using pre-formatted responses.

Scenario automations

Execute multiple actions and trigger series of tasks with a single click using scenario automations.

Ticket templates

Have ticket information like subject, description and ticket properties filled automatically to create tickets and send emails faster.