Create workflows based on keywords and ticket properties to automatically assign and escalate tickets to the right agents or groups based on impact and urgency.
Set up automations to manage routine tasks like following up on pending responses or escalating overdue tickets to a supervisor.
Define trigger-based automations for events that require immediate reactions and for tasks like sending out alerts or modifying priorities in real time.
Ensure quick, consistent responses to common questions by creating and using pre-formatted responses.
Execute multiple actions and trigger series of tasks with a single click using scenario automations.
Have ticket information like subject, description and ticket properties filled automatically to create tickets and send emails faster.