Retain brand identity across support

Customize your support portal to look and feel like an extension of your website to deliver a seamless customer experience.

Map your support portal to a custom domain

Direct customers and agents to your support portal using your own custom URL, instead of the Freshdesk domain you are signed up with.


Gather information relevant for your business

Gather specific, relevant additional information about a customer or company by creating custom fields in ticket forms to streamline your support process.

Tailor Freshdesk to fit your needs

Support in multiple languages

Build support portals in over 40 languages to cater to customers across regions.

Define roles for support agents

Provide different levels of visibility and access for different agent roles in your helpdesk.

Social support

Monitor and engage in brand conversations on Twitter and Facebook.