Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
Use Freshdesk’s extensive customization options to provide your customers with a smooth support experience.
Retain brand identity across support
Customize your support portal to look and feel like an extension of your website to deliver a seamless customer experience.
Portal customization options in Freshdesk
Direct customers and agents to your support portal using your own custom URL, instead of the Freshdesk domain you are signed up with.
Gather specific, relevant additional information about a customer or company by creating custom fields in ticket forms to streamline your support process.
Find out how to customize fields and workflows
Build support portals in over 40 languages to cater to customers across regions.
Provide different levels of visibility and access for different agent roles in your helpdesk.
Monitor and engage in brand conversations on Twitter and Facebook.
Give proactive support a spin today, and reinvent how your team does customer support!
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