MONTHLY
YEARLY
Feature list
SPROUT
FREE

unlimited agents

BLOSSOM
$ 15

/agent/month

billed  yearly monthly

GARDEN
$ 29

/agent/month

billed  yearly monthly

ESTATE
$ 49

/agent/month

billed  yearly monthly

FOREST
$ 109

/agent/month

billed  yearly monthly

TICKET MANAGEMENT
Email ticketing
Multiple shared inboxes
Automatic email notifications
Merge tickets
Split tickets
Watch tickets
Time tracking
Ticket templates
Satisfaction surveys - Standard
Satisfaction surveys - Customizable
Assume identity
Outbound email
Ticket export
Annotated image attachments
Undo send
Sort ticket conversations
Ticket activities
AGENT PRODUCTIVITY
Shared canned responses
Personal canned responses
Agent collision detection
Traffic cop
Public and private notes in tickets
One-touch Scenarios
Filtered Search
Integrated game mechanics
Occasional agents
Dynamic placeholders
Custom ticket views
Tags
Quick actions
Summary app
To-dos
Add reminders on to-dos
Session replay
Canned forms
HELPDESK AUTOMATION
Automations that run on ticket creation
Time-triggered automations
Event-triggered workflow automations
Time tiggers on custom status
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
SLA MANAGEMENT
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
SOCIAL SUPPORT
Basic Twitter channel
Advanced Twitter channel
Basic Facebook channel
Advanced Facebook channel
COLLABORATION
Linked tickets
Shared ownership of tickets
Parent-child ticketing
Contextual collaboration with Freshconnect
TICKET FORMS
Custom status
Custom ticket fields
Dependent fields in ticket forms
Dynamic ticket forms
Multilingual ticket forms 
REPORTING & ANALYTICS
Ticket volume trends
Helpdesk in-depth report
Agent and group performance
Satisfaction survey report
Time sheet summary report
Performance distribution
Top customer analysis
Ticket lifecycle report
Custom reports
Ticket drill down in reports
Export reports
Save reports
Schedule reports
Schedule Data Export
Default dashboard
Team Dashboards
SELF SERVICE
Knowledge base
Private Knowledge Base
Email to Knowledge base
Auto suggest solutions
Advanced article bulk actions
Automatic article reordering
Advanced article filtering
Multi-product content management
Automatic sitemap generation
Article versioning
Community forums
HELP WIDGET
Embeddable contact form
Embeddable solution articles
Appearance customization
Frustration tracking
Multilingual knowledge base
Multilingual ticket fields
FREDDY (AI ENGINE)
Support Bot
Social signals
GLOBAL SUPPORT
Dynamic email notifications
Multilingual satisfaction surveys
Multilingual knowledge base
Multiple time zones
Multiple business hours
Multiproduct helpdesk
CUSTOMER MANAGEMENT
Custom contact and company fields
Merge contacts
Link multiple companies to a single contact
Identify contacts using external ID
Customer journey
Customer 360
Customer segments
CUSTOMIZATIONS
Public portal customization
Custom domain mapping
CSS customization
Complete portal customization
Customizable agent roles
FreshThemes gallery
API access
CHANGE MANAGEMENT
Audit Log
Sandbox
SECURITY
Single sign on
Single sign on with SAML
Advanced password policy for agents and customers
DKIM/DMARC
Custom SSL certificates (default free)
Helpdesk restriction
IP whitelisting
Custom email servers
Data center location
HIPAA Compliance
APPS
Access to app gallery
Email marketing and CRM apps
Cloud telephony integration app
Survey & feedback apps
Time tracking and invoicing tools
Custom apps
FRESHDESK MOBILE APP
Freshdesk for iOS
Freshdesk for Android
CUSTOMER SUPPORT
Knowledge base
Community forums
24x7 Email support
24x5 Phone support
24x5 Chat support
OMNICHANNEL FEATURES
SPROUT
$ 0

unlimited agents

BLOSSOM
$ 0

/agent/month

GARDEN
$ 10

/agent/month

ESTATE
$ 20

/agent/month

FOREST
FREE
FRESHCHAT
Freshchat - Freshdesk integration
200K Monthly unique visitors
Customer chat widget
Message channels
Customer context
Triggered messages
Assignment rules
SmartPlugs
Integrated FAQs
Basic reporting
Email campaigns
In-app campaigns
IntelliAssign
Co-browsing
Multilingual FAQs
Advanced reporting
FRESHCALLER
Basic Freshcaller - Freshdesk integration
Advanced Freshcaller - Freshdesk integration
Purchase Local/Toll-free numbers
Number porting
Click to call
Advanced call queues
IVR
Call masking
Voicemail
Voicemail transcription
Inbound caller ID
Warm transfer
Smart escalations
Call monitoring
Call barging
Conference calling
After Call Work (ACW)
Advanced call metrics
Custom call centre reports
Queue callback (virtual hold)
Non-business hour routing
Holiday routing
Service level monitoring
Abandoned metrics
Field Service Management
SPROUT
NA

BLOSSOM
NA

GARDEN
NA

ESTATE
$ 29

/field technician/month

FOREST
$ 29

/field technician/month

For support agents and field supervisors
Service task management 
Field team management
Appointment booking and management
Scheduling Dashboard
Curated report to monitor field team performance
Curated report to track field service volume trends
For field technicians
iOS and Android apps for field service
Push notifications
Time tracking and logging for service tasks
Obtain customer signatures
Private notes in service tasks
Navigate to customer service locations