Freddy AI for CX
Freddy is a premium AI offering from Freshworks. It includes AI bots for stellar self-service and agent-assist AI features that automate mundane tasks for agents to improve their productivity.
Features
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Email Bot
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Voicebot
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Speech-enabled IVR
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Chatbot with Answers & Flows
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Chatbot builder
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Intent detection
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Multilingual bots
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API connectors
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Custom CSS & JS
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Custom parameters
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Rich media interactions
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Agent handover
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WhatsApp integration
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Facebook Messenger integration
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Bot activities
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Auto Triage
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Agent Scripts
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Article Suggester
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Thank You Detector
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Social Signals
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Assist Bot
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Canned Response Suggester
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Robo Assist (RPA)
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Analytics
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Basic
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