Feature list |
SPROUT
FREEunlimited agents |
BLOSSOM
$ 15
/agent/month billed yearly monthly |
GARDEN
$ 29
/agent/month billed yearly monthly |
ESTATE
$ 49
/agent/month billed yearly monthly |
FOREST
$ 109
/agent/month billed yearly monthly |
| SLA MANAGEMENT | |||||
| Business rules management through SLAs | |||||
| SLA reminders | |||||
| Escalation emails for SLA violation | |||||
| Multiple SLA policies | |||||
| Product, group and company level SLAs | |||||
| SOCIAL SUPPORT | |||||
| Basic Twitter channel | |||||
| Advanced Twitter channel | |||||
| Basic Facebook channel | |||||
| Advanced Facebook channel | |||||
| Facebook in-sync app | |||||
| COLLABORATION | |||||
| Linked tickets | |||||
| Shared ownership of tickets | |||||
| Parent-child ticketing | |||||
| Contextual collaboration with Freshconnect | |||||
| TICKET FORMS | |||||
| Embeddable feedback widget | |||||
| Custom status | |||||
| Custom ticket fields | |||||
| Dependent fields in ticket forms | |||||
| Dynamic ticket forms | |||||
| SELF SERVICE | |||||
| Knowledge base | |||||
| Private Knowledge Base | |||||
| Email to Knowledge base | |||||
| Auto suggest solutions | |||||
| Automatic sitemap generation | |||||
| Community forums | |||||
| FREDDY (AI ENGINE) | |||||
| Omnibot | |||||
| Social signals | |||||
| GLOBAL SUPPORT | |||||
| Multilingual knowledge base | |||||
| Dynamic email notifications | |||||
| Multiple time zones | |||||
| Multiple business hours | |||||
| Multiproduct helpdesk | |||||
| CUSTOMER MANAGEMENT | |||||
| Custom contact and company fields | |||||
| Merge contacts | |||||
| Link multiple companies to a single contact | |||||
| Identify contacts using external ID | |||||
| Customer journey | |||||
| Customer 360 | |||||
| Customer segments | |||||
| REPORTING | |||||
| Agent and group performance | |||||
| Helpdesk in-depth report | |||||
| Ticket drill down in reports | |||||
| Performance distribution | |||||
| Ticket volume trend | |||||
| Top customer analysis | |||||
| Ticket lifecycle report | |||||
| Time sheet summary report | |||||
| Export reports | |||||
| Save reports | |||||
| Schedule reports | |||||
| Satisfaction survey report | |||||
| Default dashboard | |||||
| Team Dashboards | |||||
| Beacon | |||||
| CUSTOMIZATIONS | |||||
| Custom domain mapping | |||||
| Public portal customization | |||||
| CSS customization | |||||
| Complete portal customization | |||||
| Customizable agent roles | |||||
| FreshThemes gallery | |||||
| API access | |||||
| CHANGE MANAGEMENT | |||||
| Audit Log | |||||
| Sandbox | |||||
| APPS | |||||
| Access to app gallery | |||||
| Email marketing and CRM apps | |||||
| Cloud telephony integration app | |||||
| Survey & feedback apps | |||||
| Time tracking and invoicing tools | |||||
| Custom apps | |||||
| FRESHDESK MOBILE APP | |||||
| Freshdesk for iOS | |||||
| Freshdesk for Android | |||||
| CUSTOMER SUPPORT | |||||
| Knowledge base | |||||
| Community forums | |||||
| 24x7 Email support | |||||
| 24x5 Chat support | |||||
| 24x5 Phone support | |||||
OMNICHANNEL FEATURES |
SPROUT
$ 0unlimited agents |
BLOSSOM
$ 0/agent/month |
GARDEN
$ 10/agent/month |
ESTATE
$ 20/agent/month |
FOREST
FREE |