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Help customers solve problems on their own with detailed guides and tutorials
In-app chats are linked to the respective tickets so everyone is on the same page and you don’t have to copy-paste the details.
Invite third-party partners, or colleagues from other teams to collaborate and solve the customer’s problem faster without paying extra
Stop switching between email, hangouts, and slack to get answers for the customer. Chat right next to the tickets and retain context.
People you invite can only see the ticket you’ve invited them to. They cannot access others parts of the helpdesk.
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