How can a Knowledge Base help my business?
Reduce the questions coming in
With answers available upfront via a knowledge base, your customers will solve problems themselves reducing the number of tickets you have to answer.
Increase Agent Efficiency
The best knowledge base is comprehensive enough to handle all the easy repetitive questions so your agents can focus more on solving the tough problems.
Shorten customer wait times
Instead of waiting for an agent's answer, a good self-service portal ensures customers are deflected to the right solutions when they ask a question.