Manage email, phone, chat and social support through a single dashboard. Understand your customers better with detailed contextual information.
Automatically categorize important tickets with tags and priorities, and route them to the right agents depending on where they’re coming from.Find out how you can automate your helpdesk
Discuss issues with teammates as well as colleagues from other teams, and get expert advice to resolve customer issues faster. Use Team Huddle to unify your support.Chat with teammates right on the ticket page
Convert all your email conversations to tickets and track issues better.
Engage, support, and retain customers through live chat.
Monitor and engage in brand conversations on Twitter and Facebook.
Create a support hotline for your customers and set up a fully-integrated call center within your helpdesk.
Help customers fix things by themselves by sharing solutions and workarounds on your knowledge base.
Give your customers a platform to share ideas and help each other explore your product.