All your conversations, in one place

Manage email, phone, chat and social support through a single dashboard. Understand your customers better with detailed contextual information.

Multichannel customer support

Automate your work across channels

Automatically categorize important tickets with tags and priorities, and route them to the right agents depending on where they’re coming from.

Find out how you can automate your helpdesk
Helpdesk automation

Collaborate with your team

Discuss issues with teammates as well as colleagues from other teams, and get expert advice to resolve customer issues faster. Use Team Huddle to unify your support.

Chat with teammates right on the ticket page
Team huddle

Manage these channels through your helpdesk

Email ticketing

Convert all your email conversations to tickets and track issues better.

Chat Support

Engage, support, and retain customers through live chat.

Social support

Monitor and engage in brand conversations on Twitter and Facebook.

Phone support

Create a support hotline for your customers and set up a fully-integrated call center within your helpdesk.

Knowledge base

Help customers fix things by themselves by sharing solutions and workarounds on your knowledge base.

Community forums

Give your customers a platform to share ideas and help each other explore your product.