Get the big picture

Check the dashboard to see how you’ve been doing at a glance. Set benchmarks to work towards and track performance to keep yourself motivated.

Get a live overview of your helpdesk

 

Agent dashboard to track your work and gauge your performance

Filter out what's important

Create and save custom filter views in Freshdesk to view the tasks you want to handle first, and stay on top of the queue with built-in Smart Notifications.

Custom filters help you organize your work

Ensure that SLAs are met

Send reminders to your agents about Service Level Agreements and set up escalations so you can keep track of unhandled issues.

Use SLAs to set the right expectations

Set SLAs to maintain and execute service standards

Get through your day faster!

Streamline your work

Create workflows that perform multiple actions - such as modifying properties, assigning tags or sending emails - on a ticket with a single click.


Handle Multiple Tickets

Use bulk actions to easily change the properties and tags on multiple tickets, and even send a reply to all of them at once.

Keep track of things to do

Agents can maintain a personal to-do list on their dashboards, as well as a ticket-related list that’s accessible to everyone who can view that ticket.