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MONITOR TICKETS
Follow the tickets you’re interested in and get notified of every new change
Add yourself as a Watcher on tickets you want to follow so that you receive notifications whenever there’s new activity.
Set up the right workflows and automatically get added as a Watcher on the types of tickets that you want to monitor.
Find out how you can automate your helpdesk
Keep an eye on the tickets of new agents and assist them by making sure they steer clear of rookie mistakes.
Get important, real-time updates from right inside Freshdesk.
Empower agents to save time, work more effectively, and increase their efficiency.
Deliver exceptional support even while you’re away with Freshdesk for Mobile.
Give proactive support a spin today, and reinvent how your team does customer support!
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