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Add yourself as a Watcher on tickets you want to follow so that you receive notifications whenever there’s new activity.
Add yourself as a Watcher on tickets you want to follow so that you receive notifications whenever there’s new activity.
Set up the right workflows and automatically get added as a Watcher on the types of tickets that you want to monitor.
Keep an eye on the tickets of new agents and assist them by making sure they steer clear of rookie mistakes.
