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Add yourself as a Watcher on tickets you want to follow so that you receive notifications whenever there’s new activity.

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Automate workflows

Set up the right workflows and automatically get added as a Watcher on the types of tickets that you want to monitor.

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Ensure quality of support

Keep an eye on the tickets of new agents and assist them by making sure they steer clear of rookie mistakes.

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Agent productivity

Empower agents to save time, work more effectively, and increase their efficiency.

Freshdesk on mobile

Deliver exceptional support even while you’re away with Freshdesk for Mobile.