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Add yourself as a Watcher on tickets you want to follow so that you receive notifications whenever there’s new activity.

Automate workflows

Set up the right workflows and automatically get added as a Watcher on the types of tickets that you want to monitor.

Find out how you can automate your helpdesk

Ensure quality of support

Keep an eye on the tickets of new agents and assist them by making sure they steer clear of rookie mistakes.

Optimize your support

Notifications

Get important, real-time updates from right inside Freshdesk.

Agent productivity

Empower agents to save time, work more effectively, and increase their efficiency.

Freshdesk on mobile

Deliver exceptional support even while you’re away with Freshdesk for Mobile.