Set ticket priorities automatically based on their importance. Also automate the assignment of tickets to agents based on their expertise to improve accountability.
Standardize service across your support team using service level agreements. Manage escalations, priority support or any custom support workflow by creating custom SLAs.
Design smart workflows with multiple SLAsManage customer interactions over channels like email, phone, live chat, and on social media like Facebook and Twitter, all in a single place.
Master multi-channel customer support