Set ticket priorities automatically based on their importance. Also automate the assignment of tickets to agents based on their expertise to improve accountability.
Standardize service across your support team using service level agreements. Manage escalations, priority support or any custom support workflow by creating custom SLAs.Design smart workflows with multiple SLAs
Manage customer interactions over channels like email, phone, live chat, and on social media like Facebook and Twitter, all in a single place.Master multi-channel customer support
Generate or schedule reports to help you spot bottlenecks, recognize performance, track customer happiness, monitor service standards and more.
Show contextual information to agents on tickets by integrating all the tools you use like your CRM or your marketing tool with Freshdesk.
Prioritize work easily using filters to sort issues by importance or any relevant ticket property and save ticket views for future use.