Transparent and systematic billing

Share timesheets for billing cycles with customers for transparent transactions. Agents can log time, add notes and mark which time entries are billable for smooth function.

Share timesheets with your customers

Easy tracking with auto-start/stop clock

Keep track of time spent on each task or ticket without losing focus on your work by using the start/stop clock in your helpdesk and minimizing effort.

Auto start/stop timers

Time log reports for analyzing trends

Compare billable and non-billable work done by each agent through reports and analyze time spent serving different customers by generating entire time logs for clients.

Reporting on timesheets

Convenient integrations with payment solutions

Choose from the range of popular invoicing applications integrated with Freshdesk to charge for support hours right from within the helpdesk.

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Integration with payment solutions

Track more than just time

Agent availability widget

Allocate work across your team more efficiently by tracking the availability of agents.

Ticket Lifecycle Report

Identify issues by analyzing activities on resolved tickets over specific periods of time.

Custom Reports

Track metrics relevant to your business for valuable insights into your customer support.