Share timesheets for billing cycles with customers for transparent transactions. Agents can log time, add notes and mark which time entries are billable for smooth function.
Keep track of time spent on each task or ticket without losing focus on your work by using the start/stop clock in your helpdesk and minimizing effort.
Compare billable and non-billable work done by each agent through reports and analyze time spent serving different customers by generating entire time logs for clients.
Choose from the range of popular invoicing applications integrated with Freshdesk to charge for support hours right from within the helpdesk.Browse the Freshdesk Marketplace
Allocate work across your team more efficiently by tracking the availability of agents.
Identify issues by analyzing activities on resolved tickets over specific periods of time.
Track metrics relevant to your business for valuable insights into your customer support.