Help your team provide stellar customer service

Help your team provide stellar customer service

Deliver seamless omnichannel support

Upgrade from your inbox to an omnichannel ticketing system. Provide contextual support across email, phone, chat and social media within one tool.

Save time with automations

Use workflow automations to handle repetitive or mundane tasks, so your team can focus on delighting customers.

Provide smart self-service options

Empower your customers to find answers on their own and reduce the volume of tickets with an exhaustive knowledge base, community forums and support bot.

Build customizable reports

Monitor key agent, team and customer metrics with periodic reports. Draw actionable insights to manage your resources more efficiently.

More reasons to choose Freshdesk


Collaborate across teams within your organization and resolve support tickets more quickly.


With over 100+ apps ready to be integrated, get all the data you need to resolve a ticket on one screen.

Custom Portal

Enhance your support experience with HTML, CSS and complete layout level customization.

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