Automatically convert all your customer emails into tickets and never miss another conversation from them.
Use Freshdesk’s built-in reports to track team performance, customer satisfaction and identify your biggest bottlenecks.
Improve productivity by automating repetitive and mundane tasks, so you can focus on customer issues.
Automatically assign the incoming tickets to the right group.
Get a precise snapshot of your support team's performance at-a-glance.
Create multiple rules for all possible scenarios to reduce manual efforts.
“We like Freshdesk because it is a highly adaptable solution with a lot of metrics that allows us to track and follow up on our customers and agents efficiently.”
“One of my favorite things about Freshdesk is that it just works - you don't have to be trained in using the software. Everything is very intuitive.”
“We recommend Freshdesk because it’s great and their team is determined to make it work for their customer’s needs.”