Engage in customer conversations - anytime, anywhere

Ticketing dashboard Ticketing dashboard
Autopilot Operations Autopilot Operations
FAQs view FAQs view
Analytics Screenshot Analytics Screenshot

Engage in customer conversations - anytime, anywhere

Offer real-time assistance remotely

Manage conversations across email, chat, phone, web, and social media on your helpdesk from wherever you are - all you need is a laptop or a cellphone.

Ticketing dashboard Ticketing dashboard
Automate routine workflows

Let your support operations run on autopilot while you focus on having meaningful conversations.

Deflect common customer questions

Document FAQs, how-tos, and help-guides to help your customers and your team find answers quickly.

Gather insights effortlessly

Keep tabs on team and agent workload and performance with custom reports and live-dashboards that capture data in real-time.

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Let nothing get in the way of you engaging with your customers

Get started in minutes 

Freshdesk’s intuitive onboarding process allows your team to start supporting your customers in no time without requiring a costly onboarding plan or excessive hand-holding.

Keep your team on the same page

Enable 1:1 or group discussions to communicate and collaborate within your team or across other teams on issues, projects, and ideas right from within Freshdesk.

Increase your capabilities

With 650+ apps on the Marketplace, Freshdesk allows you to boost your support strategy by integrating with a range of cutting edge applications.

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Freshdesk is the best rated helpdesk on Capterra.com

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