Upgrade from your inbox to an omnichannel ticketing system. Provide contextual support across email, phone, chat and social media within one tool.
Use workflow automations to handle repetitive or mundane tasks, so your team can focus on delighting customers.
Empower your customers to find answers on their own and reduce the volume of tickets with an exhaustive knowledge base, community forums and support bot.
Monitor key agent, team and customer metrics with periodic reports. Draw actionable insights to manage your resources more efficiently.
Capterra Top 20
FinancesOnline Best Helpdesk
GetApp Category Leader
“We like Freshdesk because it is a highly adaptable solution with a lot of metrics that allows us to track and follow up on our customers and agents efficiently.”
“One of my favorite things about Freshdesk is that it just works - you don't have to be trained in using the software. Everything is very intuitive.”
“We recommend Freshdesk because it’s great and their team is determined to make it work for their customer’s needs.”