Features your business cannot do without

Features your business cannot do without


Automatically convert all your customer emails into tickets and never miss another conversation from them.

Intuitive Reporting

Use Freshdesk’s built-in reports to track team performance, customer satisfaction and identify your biggest bottlenecks.

Powerful Automations

Improve productivity by automating repetitive and mundane tasks, so you can focus on customer issues.

Freshdesk is Omnichannel

Collaborate with context on all support channels from a single window. This powerful synergy makes Freshdesk the most seamless helpdesk and positions you to serve your customers effortlessly. The best-in-class omnichannel helpdesk is for your taking.

Core Support Experience

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Phone Channel

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Chat Channel

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Everything you need to support your customers in one place


Ideal for growing teams

$ 63 $ 39

/agent/month billed yearly

try for free
  • CSAT Survey
  • Agent Performance Report
  • Chat widget with FAQ
  • Triggered chat messages
  • IVR
  • Call masking and recording

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Best value for large teams

$ 92 $ 69

/agent/month billed yearly

Try For Free
  • Multiple Products
  • Automatic ticket assignment
  • Chatbots
  • In-app chat campaigns
  • Call barging & monitoring
  • Smart call escalations

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Made for enterprises

$ 168 $ 109

/agent/month billed yearly

Try For Free
  • Skill based ticket assignment
  • Data center location
  • Multilingual chat support
  • Co-browsing
  • Holiday routing for phone calls

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