Help desk comparison Freshdesk Vs. Helpscout

Why Freshdesk is the best Help Scout alternative

You might be aware that Help Scout’s free plan has been discontinued. Starting from December 2018, Help Scout users will have to pay $75 per month for just 3 agents if they’re on a monthly plan.

At Freshdesk, we believe customer support should be an integral part of your business and shouldn’t take up a huge chunk of your budget when you’re just starting out. We offer a more feature-packed helpdesk that is intuitive and easy to use. And the best part, you get all this for free for unlimited agents. Yes, you heard that right. No catches, no broken promises!

The features you get with Freshdesk’s free plan

Streamline customer queries

Handle customer support queries from multiple communication channels such as email, phone, chat and social media through a single unified database.

Improve productivity with automation

Improve your support team’s productivity by automating routine tasks like routing tickets to the right agents and setting up preset responses for frequently asked questions.

Provide self-service to customers

Use our knowledge base feature to write in-depth help content that will enable customers to find answers to problems themselves without having to reach out to your support team.

Stay on top of team performance

Stay updated on how well your support team is doing and take better data-driven decisions with our comprehensive reports.

Access the Freshdesk Marketplace

Extend Freshdesk’s capabilities and bring together different business functions by integrating with apps from our Marketplace.

Get instant help from us

We offer 24x7 email support and 24x5 phone and chat support. You can ask us any query, and our support team will be with you right away.

Moving to Freshdesk is easy

Switching to a new helpdesk can seem quite daunting. But the move from Help Scout to Freshdesk is a breeze. Freshdesk is intuitive and easy to set up, and your team can get started right away! 

Here’s what one of our customers had to say about Freshdesk’s ease of use.