Case studies

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Case Study

Freshdesk ensures effective resource utilization at LM IT with a three-tier support system

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Case Study

Freshdesk opens up new avenues for student queries and reduces first response time at the University of Sydney

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Case Study

Grofers elevates real-time customer experience for its users with Freshdesk

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Case Study

Freshdesk helps Decathlon achieve 82% customer satisfaction rating

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Case Study

GrowersHouse.com ensures effective monitoring of customer and vendors requests with Freshdesk

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Case Study

Rightmove adopts Freshdesk to help enhance customer support

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Case Study

Teletrac Navman Achieves Industry-Leading Ticket Resolution Times and SLAs with Freshdesk

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Case Study

Axminster builds world-class support strategy with Freshdesk

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Case Study

Meon Valley Business Travel Delivers Streamlined Customer Experiences Using Freshdesk

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Case study

Freshdesk helps HubOne employees offer superior customer service, promoting healthy competition through Gamification

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Case study

SYNAQ chose Freshdesk over its competitors and has since achieved 99% resolution SLA

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case study

Saavn sees a huge reduction in backlog tickets by 65%, with Freshdesk

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Case study

Look fabulous forever achieves 93% CSAT rating for inbound customer

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Case study

Breakers Unlimited Reduces First Response Time to Minutes and Streamlines its Entire Order Management Process

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case study

Voonik reduces customer query resolution time by 75% with Freshdesk

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case study

Eztix's first call resolution is at 94% thanks to Freshdesk

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Case Study

Hamleys boosts agent morale and sees 50% reduction in costs with Freshdesk

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Case Study

Bux uses Freshdesk to provide a global support

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Case Study

Freshdesk helped Bridgestone set up an intuitive helpdesk

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Case study

Freshdesk helped Astraware provide stellar customer support

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case study

Freshdesk helped Astraware provide stellar customer support

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Case study

AP Processing enhances communication management

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Case study

Ribbedtee achieved high CSAT with Freshdesk

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case study

Pearson refurbishes their customer service and boosts email support with freshdesk

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case study

Scandinavian Design Center increased support efficiency with Freshdesk

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case study

DTI Management uses Freshdesk to collaborate internally and to support sellers better.

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Case Study

Cloudbakers makes 99% of their customers happy using Freshdesk

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case study

Ann Arbor, a Freshdesk customer since 2012 achieves average response time of less than a minute

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Case study

How Lesley University turned students into rockstar support agents

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Case study

SilverWiz supports 150,000 users across three products with Freshdesk

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case study

Onlinefaxes.com made their customers and their agents happy in one go using Freshdesk.

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case study

aNewSpring uses Freshdesk to streamline multi channel support

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case study

Hired wins customer love with Freshdesk

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Case Study

Jamberry increased efficiency and reduced staff needs by 31% using Freshdesk

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Case study

Brandt improves 100% in ticket execution and efficiency using Freshdesk

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case study

Applian Technologies improves SLA compliance by 40% using Freshdesk

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case study

CashKaro improves productivity with Freshdesk

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case study

SmartBuyGlasses saved $2000 after switching to Freshdesk for Phone support

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case study

Wisby delivers seamless support international phone support with Freshdesk

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case study

Hhp enjoys freedom with Freshdesk mobile apps

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case study

PosterGully uses Freshdesk to build customer relationships

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Case study

Rang De expands customer support across multiple channels

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case study

Rockstar Recipes improves customer service experience using Freshdesk

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Case study

MartialArtShop juggles well with multiple products across channels

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Case study

Aviolinx eliminates customer waiting periods and frustrations

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Case study

Centrium CRM gets a powerful email support system

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Case study

Irisoft CMS embraces social support

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case study

Knowlarity sticks to SLA, supports customers on social media and improves CSAT

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