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Banking and finance customers expect the highest degree of data privacy, and quick, reliable service. Offer fast and personalized support with Freshdesk, an easy-to-use and secure customer service software.
‘On-hold’ no more: Speed and efficiency of service are rated by consumers as the most important service criterion. (Accenture)
Safety first: 82% of customers were concerned about visiting their branch in person and that 63% of those polled were now more willing to try digital applications. (NCR)
In with the new: 73% of financial services customers would like banks and insurance companies to offer new ways of communicating. (Accenture)
Efficiently engage in 1-1 conversations to help your customers with everything from filling forms online to solving payment errors.
Ease customer anxiety about critical financial transactions by offering intuitive self-service options that enable them to find immediate solutions.
“PhonePe automates 60% of its queries to serve 150 million customers with Freshworks.”
“We needed a partner that would iterate fast with us, listen to the feedback, deliver the features that we need and constantly improve. Freshworks has proven to be such a partner.”
Empower agents to deliver assistance faster by getting the mundane and repetitive tasks out of their way. This goes a long way in increasing agent bandwidth without increasing headcount.
Identify roadblocks that are affecting customer experience in the industry, and continuously optimize your operations using live dashboards and advanced analytics to measure progress.
Protecting your customer’s personal information is a top priority. Entrust Freshdesk with the responsibility of keeping your customer’s data safe and secure.
Forbes Cloud 100 - The World’s Best Cloud Companies
Gartner Customers' Choice
G2Crowd Top 50 Fastest Growing Products
PCMAG Editor's Choice
PCI DSS Compliant
EU GDPR compliant
ISO 27001 Certified
The only visionary on the Gartner Magic Quadrant, 2020
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Forrester Total Economic Impact study of Freshdesk
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At Freshworks, we do things differently. We know that transactions are short-lived, but the relationships we build are for life.
We will help you find and create customers for life, and we’d like you to be our customer for life.
Our products are easy to configure and just work! You don’t need an army of developers to maintain our platform. Innovative software that’s actually simple.
Our secure, cloud-hosted platform scales with you and is customizable to match your unique needs with 640+ integrations and open APIs.
You can count on us
We're not just another vendor. From transparent pricing to partnership at every step of your journey, we are invested in making your business successful.
See how the Freshworks Customer Service Platform helps you deliver customer delight at scale.
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