Built for Smart Governments & Public Sector Agencies

Make information available 24/7

Help your citizens find the latest updates from your team with a customized service portal.

One software for all conversations

Enable your team to speak to your citizens on email, live chat, WhatsApp, Twitter, & more on a single helpdesk.

Provide faster service with AI & automation

Use AI-chatbots and helpdesk automation to scale service to millions.

Trusted By State & Central Government Agencies

Flexible Helpdesk for Agile Service

Flexible Helpdesk for Agile Service

Launch your agency’s very own support helpline and grievance portal.
Manage emergency response service with remote staff using cloud-based helpdesk.
Collaborate with internal teams and external agencies to assist citizens and resolve issues.
Facilitate on-site visits, document verification, or safety/quality checks with field staff.

Digital Conversations for Smart Cities

Digital Conversations for Smart Cities

Enable live-chat to replace phone helpline for easy & fast communication between agent & citizen.
Send status updates & notifications directly on WhatsApp.
Monitor & route Twitter mentions for social media engagement.
Deploy telemedicine chatbots to perform self-assessment, automate appointment scheduling, and more.

Learn more about Freshdesk

Recognized by Gartner

The only visionary on the Gartner Magic Quadrant, 2020.

Download report 🠆
Discover the ROI

Forrester Total Economic Impact study of Freshdesk.

Learn more 🠆
Get a Demo

Meet our product expert for a personalized consultation

Contact us🠆
Cloud-based Software
Easy to use
Fast Time To Value

Secure Your Government And Citizen Data
With The Best Compliance Standards