Built for Smart Governments & Public Sector Agencies

Make information available 24/7

Help your citizens find the latest updates from your team with a customized service portal.

One software for all conversations

Enable your team to speak to your citizens on email, live chat, WhatsApp, & more on a single helpdesk.

Provide faster service with AI & automation

Use AI-chatbots and helpdesk automation to scale service to millions.

Trusted By State & Central Government Agencies

Flexible Helpdesk for Agile Service

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Flexible Helpdesk for Agile Service

Launch your agency’s very own support helpline and grievance portal.
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Manage emergency response service with remote staff using cloud-based helpdesk.
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Collaborate with internal teams and external agencies to assist citizens and resolve issues.
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Facilitate on-site visits, document verification, or safety/quality checks with field staff.
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Digital Conversations for Smart Cities

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Digital Conversations for Smart Cities

Enable live-chat to replace phone helpline for easy & fast communication between agent & citizen.
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Send status updates & notifications directly on WhatsApp.
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Monitor & route mentions for social media engagement.
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Deploy telemedicine chatbots to perform self-assessment, automate appointment scheduling, and more.
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Learn more about Freshdesk

Cloud-based Software
Easy to use
Fast Time To Value

Secure Your Government And Citizen Data
With The Best Compliance Standards

Support your eGov initiatives with fast service

See how Freshdesk helps you deliver new levels of citizen engagement at ease.

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